Support
A real person reads every message. We aim to reply within one business day.
What to include
The more of this you can give us, the faster we can help:
- What you were trying to do, and what happened instead
- The property or tract involved, and the record if there is one
- Whether you had a signal at the time
- Your device and app version — on iPhone, Settings › General › About, and the version shown in the app
Questions we get asked
The app looks blank for a few seconds when I first open it
That is expected on the first launch after installing. EverChase builds a local database on the device before it shows anything, and on a large property that takes a moment. It does not happen again after the first time.
I entered something with no signal. Where did it go?
Nowhere — it is on your device. EverChase stores everything locally first and reconciles when a connection comes back. You can keep working at the back of the property and it will catch up on the drive home. If something still looks missing after you have had a signal for a few minutes, tell us.
It says "Syncing" for a long time
Usually this means the connection keeps dropping rather than that something is stuck — each reconnection restarts the indicator. Leaving the app open in the foreground on a decent connection normally settles it. If it persists once you are on Wi-Fi, send us a note.
How do I start a trial?
Go to Start your free trial and create your account. The trial includes every EverChase feature for 30 days and does not require a credit card.
Can I get my data out?
Yes. Reports export as PDF from inside the app, and you can request a full export of your account's data by emailing us. See the Privacy Policy for retention and export timeframes.
Someone entered my information and I do not have an account
Guests, emergency contacts and people credited with a harvest can all end up in EverChase without ever signing up. Section 9 of the Privacy Policy covers how to have that corrected or removed. You can also just email us.
Reporting a problem with the app
There is a Feedback button in the bottom corner of every screen in the app. That reaches us with the context of where you were, which is usually quicker than describing it. Nothing you send through it is visible to anyone else on your property.
Contact
Randy Wardlow, Inc. 7107 W Hwy 326, Ocala, FL 34482 support@everchaseos.com
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